Due to the complex nature of orders (garment style, size, quantity, color, material, etc.) and artwork, it is important to approve your order confirmation detailing your order information, as well as an art proof with a clear representation of the artwork. Image Pointe will not order garments until the order confirmation has been customer approved and will not process the order until the art proof has been customer approved. Once these both have been approved, production will proceed exactly according to the order detail and art specifications.
Women’s USA-made wholesale apparel can run at least 1-2 sizes smaller than normal retail women’s clothing. Where available we have posted specific measurements associated with women’s items on our website, others are available upon request. Image Pointe cannot bear the responsibility for any issues due to sizing issues on women’s clothing. To confirm sizing, a sample can be purchased prior to placing the order. As with other samples, the price for the sample is 50% of first quantity pricing and the sample can be returned to Image Pointe to be included with your run if you decide to order. Samples cannot be returned for credit.
Certain garments run small or may have a different fit than one would expect so we have them marked as “sample required” on our website.
A blank sample must be ordered and approved via email prior to placing a full order with decoration. Customers are responsible for shipping charges and cost of the sample at 50% of first column price. If sample is returned to Image Pointe within 30 days the cost of the sample will be credited back. If an order of $2500 or more is then placed for that particular item within the following 30 days, we will credit up to $50 in sample/item cost. Sample size and color will be what we have on hand, typically a size L or XL. The sample process may be waived via email, however Image Pointe will not review any customer service issues regarding size/fit on the order placed. The required sample is not necessary on exact sku reorders.
Custom decoration (screenprint, embroidery, etc.) is an art form. Our union team members pride themselves in doing excellent work and strive to deliver, at minimum, the ordered quantity for each and every size on your order. However, decoration mistakes happen, screens or needles break on the machine, shirts arrive with holes or stains from the manufacturer or extra pieces arrive from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error that may result in you receiving slightly less or more than you ordered. Due to the nature of the process, this is a standard policy for companies in the screenprint, embroidery, and promotional products industry.
Standard Under/Over Allowance:
Under/Over Run Allowance is calculated by number of pieces on the order. So a garment order for 100 pieces that we decorate here may result in a minimum of 95 pieces or a maximum of 105 pieces for acceptable shipment and delivery. You will only be billed for the actual number of pieces you receive.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery and will be shipped and invoiced in line with standard process. You will not be contacted prior to delivery. While the amount you receive may be slightly over/under your initial order quantity, you will only be billed for the actual number of pieces you receive. If you need an exact amount of items for your order (i.e. you took individual orders ahead of time, you have exactly 86 people in our organization and want one shirt per person, etc.), we highly recommend you order extra items, and for garments to order extra in the sizes you can’t afford to be short on. Due to the time and complexity involved in the setup process for orders, coupled with the expense of skilled union labor, Image Pointe cannot re-setup your order to run a few missing items or sizes. A new order at standard minimum quantities, charged at normal pricing, would be required for additional pieces.
In the rare situation that we are over or under the acceptable allowance, we will contact you and give you the option to take the extra pieces (e.g. in the event of an overrun of garments over 5%) or to ask if you’d like us to pull or order additional items to make up for defective or misprinted items (e.g. in the event we’ll be short more than 5%). Bringing in additional items to fill in for defects may result in a slight delay in your order, though we’ll do everything we can to minimize this delay and ship quickly. On all due date orders, we will make every accommodation to produce any shortfall in time to meet your date, but at a minimum we will ship completed pieces to ensure they arrive on time.
We appreciate your understanding as we strive for excellence in our service and the products we provide!
Payments can be made by sending a check, calling with credit card, or ACH transfer. Net 30 terms are available for most union organizations, all other orders must be prepaid. Our Finance Department is available Monday – Friday 8:00 – 4:30 Central Time at 800-408-2388 X127. Credit applications are available upon request. Pre-Invoicing is an option if necessary.
Checks may be sent to:
PO Box 657
Waterloo, IA 50704
In the past Image Pointe has not been required to charge sales tax. However, in accordance with the Supreme Court decision Wayfair v. South Dakota in 2018, Image Pointe will now be charging sales tax beginning June 3rd, 2019.
If you are tax exempt and you are not reselling the merchandise, we can accept your tax-exempt form for your order. (Send to ENolting@imagepointe.com)
This will apply to the following states at this time and may change: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Virginia, Washington, West Virginia, Wisconsin.
Any and all artwork designed by Image Pointe is our sole property. The vast majority of designs we create for customers are done free of charge (i.e. three hours of free art time for garment designs, one hour of free artwork for sticker/ASI designs). Any cost to the customer beyond the free art time covers the labor and skill to produce the piece, not the ownership and rights to said artwork. Ownership rights (vector files) can be purchased in addition to the art time/ or screen fees at Image Pointe’s discretion, and for an additional fee.
Artwork submitted by the customer, which we are not creating or altering, just printing, is not owned by Image Pointe. We will never reproduce a customer’s artwork without their consent. Additionally, we will not reproduce anyone else’s intellectual, copyrighted or trademarked property without the rightful owner’s consent.
By submitting any artwork/logos customers agree that they have full permission to use and reproduce the artwork. Image Pointe will not be held responsible for any illegal wrong doings. We do not support copyright infringement.
Image Pointe is not authorized to print professional sport team logos, or college logos or any other copyrighted design. We cannot use images, characters, and any figure that resembles anything taken from comic books, cartoon networks, movies, video games, and television shows. We cannot use logos, names, pictures of educational institutions, organizations, clubs, sports teams, musical groups, artists, etc.
Pricing is always subject to change. Due to changing costs of materials, Image Pointe can honor quotes on garments for 10 business days. Quotes on promotional items are honored according to the manufacturer’s policy; inquire with salesperson to confirm.
Split shipping is available for $10 per additional address plus shipping cost. Individual split distribution is also available; inquire for details.
Any claim must be received within 5 days of the receipt of this shipment. No returns accepted without prior authorization.